Official Privacy Policy

Privacy Policy arai66 — How We Protecting Data You

Your privacy is not merely a legal obligation for arai66 — it is a core value we uphold strongly. This document transparently explains how your personal information is collected, used, stored, and protected when you use the arai66 platform.

Last Updated: January 2026

1Introduction & Scope of This Policy

This Privacy Policy applies to all users who access or use the arai66 platform via arai66.org, the Android mobile app, or any official arai66 channel. It describes our practices in managing personal information in accordance with responsible data protection principles.

Arai66 takes user privacy very seriously. We do not sell, rent, or disclose your personal data to advertisers or third-party companies for marketing purposes without your explicit consent. Every piece of data we collect has a clear and specific purpose — detailed in the sections that follow.

By registering an account with arai66, you consent to the collection and use of your information as described in this policy. If you do not agree, you are not permitted to use arai66's services.

Our Commitment: arai66 has never and will never sell your personal information to any third party for commercial or advertising purposes. Your data belongs to you.

2Types of Personal Data We Collect

Arai66 collects various types of information depending on your level of interaction with our platform. Below is an overview of the data we collect and the reasons for doing so:

Data Categories Example Information Time Collected
Identity Full name, IC/passport number, date of birth During KYC / registration
Contact Phone number, email address During registration
Finance Bank account number, account holder name When adding a payment method
Transactions Deposit records, withdrawals, gaming history Ongoing during use
Technical IP address, device type, web browser, OS Every login session
Behaviour Games played, session duration, navigation clicks Ongoing during use

We not collect sensitive information such as biometric data, health information, political affiliations, or religious beliefs. Data collection is limited strictly to what is genuinely necessary to operate the platform safely and effectively.

3Purpose of Personal Data Use

Arai66 uses your personal data for specific and legitimate purposes only. We do not use your data for any purpose not listed below without obtaining fresh consent from you:

  • Account Management: Creating and maintaining your account, verifying your identity at login, and processing withdrawal requests.
  • KYC & AML Compliance: Meeting identity verification and anti-money laundering requirements in line with financial industry standards.
  • Payment Processing: Processing deposits and withdrawals to registered payment methods — DuitNow, FPX, TNG, GrabPay, and Boost.
  • Platform Security: Detecting and preventing fraud, unauthorized access, and platform abuse.
  • Customer Support: Handling complaints, inquiries, and support requests efficiently.
  • Service Improvements: Analyzing usage patterns to improve the interface, speed, and overall user experience.
  • Platform Communications: Sending transaction notifications, service updates, and important security information via email or SMS.

Note: If you agreed to receive promotional communications during registration, you may withdraw that consent at any time through your account settings or by contacting our customer support.

4Third-Party Data Sharing & Disclosure

Arai66 operates on the principle that users' personal data is confidential and must be protected. However, in certain situations, we need to share some information with selected third parties to enable the platform to function properly:

  • Payment Processor: Transaction information is shared with licensed payment providers such as FPX and DuitNow solely to facilitate transaction processing.
  • Technical Service Providers: Cloud and security infrastructure vendors that operate arai66 servers — all bound by strict data protection agreements.
  • Regulatory Bodies & Authorities: When ordered by a Malaysian court or law enforcement agency with a valid warrant.
  • Fraud Detection System: Third-party security service providers that assist in detecting fraudulent activity and suspicious transactions.

In all of the above cases, disclosure is limited to the minimum necessary information. arai66 does not sell or share user profiles with advertisers, marketing analytics firms, or data brokers.

Never: arai66 has never sold, rented, or traded your personal data with other companies for marketing or commercial purposes. This is our absolute commitment.

5Data Security & Protection Measures

Arai66 continuously invests in security infrastructure to ensure your personal data remains protected from cyber threats, breaches, and unauthorized access. Our approach to security is layered and comprehensive:

  • 256-bit SSL Encryption: All communications between your device and arai66 servers are encrypted using TLS 1.3 — the same technology used by the world's leading banks.
  • Data-at-Rest Encryption: Sensitive data such as bank account numbers and identity information is stored in encrypted form within our database.
  • Two-Factor Authentication (2FA): arai66 offers 2FA via an authenticator app or SMS for an added layer of protection during login.
  • 24/7 Security Monitoring: Our systems are continuously monitored to detect unusual activity, intrusion attempts, or suspicious access patterns.
  • Regular Security Audits: The arai66 platform undergoes penetration testing and security audits by independent experts on a regular basis to identify and patch vulnerabilities.
  • Internal Access Control: Access to user data within arai66 is restricted to staff who genuinely require it to carry out their official duties.

Report an Incident: If you suspect your account has been accessed without authorization or have received suspicious communications claiming to be from arai66, contact our customer support immediately via Live Chat for prompt action.

6Cookies, Pixels & Tracking Technologies

Arai66 uses cookies and similar tracking technologies to enhance the user experience, understand usage patterns, and ensure session security. The following are the types of cookies we use:

  • Essential Cookies: Required for core platform functionality — including login session authentication, form security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collecting information on how users interact with the platform — such as the most frequently visited pages and errors encountered — to help us improve the overall experience.
  • Functional Cookies: Storing user preferences such as preferred language, time zone, and display settings for a more personalized experience.
  • Analytics Cookies: Used to understand user demographics on an aggregate, non-personal basis — no individual data is linked.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect your ability to log in or use the platform fully.

7User Rights Over Personal Data

Arai66 recognizes and respects your rights over the personal data we hold. You may exercise these rights at any time by contacting our team:

8Data Storage & Retention Period

Arai66 retains your personal data for as long as necessary to fulfil the purposes stated in this policy and to comply with applicable legal requirements.

  • Active Account Data: Retained for the duration your account is active plus 12 months after account closure for audit record purposes.
  • Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
  • Security Logs: Retained for 12 months for security incident investigation purposes if required.
  • Support Communication Data: Support tickets and chat transcripts are retained for 3 years for reference and service improvement purposes.
  • Cookie Data: Session cookies expire automatically when the browser is closed; persistent cookies expire within 30 days from the date they are set.

When the retention period expires, data is securely deleted using industry-standard data deletion methods. Data will not be retained longer than necessary.

Deletion Request: You may request deletion of your personal data by contacting our support team. Requests will be processed within 30 days, subject to legal obligations that may require us to retain certain records.

9Changes to This Privacy Policy

Arai66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes occur, we will notify you through one or more of the following methods:

  • In-app or on-site notifications visible when you log in.
  • Notification emails are sent to your registered email address.
  • Update the "Last Updated" date displayed at the top of this document.

Your continued use of the arai66 platform after an amendment is published constitutes your acceptance of the updated privacy policy. If you do not agree with any changes, you have the right to close your account and request data deletion before the changes take effect.

10Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise any of your rights under this privacy policy, the arai66 team is ready to assist you.

You can reach us via the Live Chat available 24/7 within the arai66 platform, or via email at [email protected]. All privacy-related inquiries will be responded to within 5 business days.

For official requests relating to data access, correction, or deletion, please clearly state that it is a "Data Privacy Request" and include your account number or registered email to expedite the process.

Privacy Email: [email protected] — All privacy-related communications are confidential and will only be accessed by staff responsible for handling privacy matters. Response time: within 5 business days.


Six Privacy Rights arai66 Guaranteed for You

You have full control over your personal data. The following rights can be exercised at any time.

01
Right to Access

You have the right to request a copy of all personal data we hold about you in a readable format.

02
Right to Rectification

If your data is inaccurate or outdated, you have the right to request a correction and we will update our records within 5 business days.

03
Right to Erasure

You may request deletion of your personal data, subject to applicable minimum legal retention obligations.

04
Right to Restrict Processing

You may request that we restrict how your data is processed in certain situations — for example, while you are disputing the accuracy of your data.

05
Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform of your choice.

06
Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, with immediate effect.


How arai66 Protecting Your Privacy Every Day

Privacy is not a one-time project — it is an ongoing practice we carry out every day across all layers of platform operations.

End-to-End Encryption

Every data exchange between your phone and arai66 servers is fully encrypted. No third party — including your internet service provider — can read the contents of these communications.

No Data Sales

Arai66 does not sell or share user profiles with advertisers or data brokers. This is not merely a policy — it is a value we have upheld since day one of our operations.

Secure & Encrypted KYC

Your KYC documents — including MyKad photos and bank statements — are stored in an encrypted environment and accessible only by authorised KYC staff.

Biometric Login

The arai66 app supports Touch ID and Face ID for login authentication — ensuring only you can access your account from your device, even if your phone falls into someone else's hands.

Account Activity Report

You can review all recent activity on your account — including logins, transactions, and settings changes — directly from the "Activity History" section in your arai66 account.

Full Notification Control

You have full control over the types of communications you receive from arai66 — adjustable from your account settings or by contacting support for immediate unsubscription.


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Your Privacy Is Safe — Platform arai66 Standing By

Join over 850,000 members who have trusted arai66 to keep their personal data safe — while enjoying more than 1,200 exciting games.

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